GENERAL TERMS AND CONDITIONS OF SALE

Terms & Conditions

For professionals and receptive agents:

• We can take reservations and cancellations up to 24 hours, but beyond 24 hours we cannot guarantee the availability of vehicles and drivers.
• Partial cancellations up to 24 hours in advance will not be billed.
• Partial cancellations made less than 24 hours before the event will be invoiced at 100% of the total amount per vehicle cancelled.
• Full payment should be made no later than 30 days after completion of the service. If this deadline is not met, you may be asked to pay a penalty of 10% per day overrun, unless special conditions are negotiated before the contract is signed.

For private customers:

• Reservations must be paid in full at the time of delivery or via our website or other platforms.   

For events professionals :

• Reservations must be accompanied by a deposit of 50% of the total cost of the service, which constitutes a substantial and determining condition of the reservation.
• In the absence of payment of the deposit, La Belle Échappée does not confirm the reservation and does not guarantee the availability of vehicles and drivers.
• Payment in full should be made no later than 30 days after completion of the service. If this deadline is not met, you may be asked to pay a penalty of 10% per day overrun, unless special conditions have been negotiated prior to signing the contract.

Management-initiated cancellation :

• The management reserves the right to modify or cancel the proposed excursions if the safety of customers, the weather or technical imperatives so require.
• The company is in no way responsible for traffic jams, delays, irregularities, strikes, bad weather, accidents, serious injuries, delays, theft/loss of objects.

Partial cancellation at the customer's initiative :

• A reduction in the number of vehicles is considered a partial cancellation of the reservation.
• Partial cancellations up to 24 hours in advance will not be billed.
• Partial cancellations made less than 24 hours before the event will be invoiced at 100% of the total amount per vehicle cancelled.

Total cancellation at the customer's initiative :

Changing the date of the event is considered a total cancellation and gives rise to the application of the following cancellation conditions:

• No charge will be made for cancellations received up to 24 hours in advance.
• All cancellations made less than 24 hours before the event will be invoiced at 100% of the total amount for the cancelled vehicle.
• If a date is postponed after a "firm booking", La Belle Échappée will receive 50% of the cost of the postponed service.

Interruption :

• Any interruption of the tour during the service due to the customer's will or to bad weather will not give rise to any reimbursement.
• All claims must be made in writing, by letter with acknowledgement of receipt to the following address:

La Belle Échappée SARL, 5 avenue tamaris Aix-en-Provence 13100

Manager : ERIC CLOYSIL 04 82 29 29