General conditions of sale

General conditions of sale

For professionals and receptive agents:

  • We can take reservations and cancellations up to 24 hours and beyond 24 hours we do not guarantee the availability of vehicles and drivers.
  • Partial cancellations up to 24 hours will not be charged.
  • Any partial cancellation occurring less than 24 hours before the service will be invoiced at 100% of the total amount per cancelled vehicle.
  • Full payment should be paid a maximum of 30 days after the performance of the service. In the event of non-compliance with this deadline, compensation of 10% per day exceeded may be requested from you, except for special conditions negotiated before signing the contract.

For individuals:

  • The reservation will be paid in full during the service or on our website or other platforms.

For professionals in'event:

  • The reservation must be accompanied by the payment of the deposit in the amount of 50% of the total amount of the service, which constitutes a substantial and decisive condition of the reservation.
  • In the absence of payment of the deposit, La Belle Échappée does not confirm the reservation and does not guarantee the availability of vehicles and drivers.
  • Full payment should be paid a maximum of 30 days after the performance of the service. In the event of non-compliance with this deadline, compensation of 10% per day exceeded may be requested from you, except for special conditions negotiated before signing the contract.

Cancellation at the initiative of the management:

  • The management reserves the right to modify or cancel the proposed excursions if the safety of “weather” customers or a technical imperative requires it.
  • The company is in no way responsible for traffic jams, delays, irregularities, irregularities, strikes, bad weather, accidents, serious injuries, delays, theft/loss of items.

Partial cancellation at the initiative of the customer:

  • The reduction in the number of vehicles is considered as a partial cancellation of the reservation.
  • Partial cancellations up to 24 hours will not be charged.
  • Any partial cancellation occurring less than 24 hours before the service will be invoiced at 100% of the total amount per cancelled vehicle.

Total cancellation at the initiative of the customer:

The change of date of the event is considered as a total cancellation and gives rise to the application of the following cancellation conditions:

  • Any total cancellations up to 24 hours will not be charged.
  • Any total cancellation occurring less than 24 hours before the service will be invoiced at 100% of the total amount for the cancelled vehicle.
  • In the case of a rescheduled date after “firm reservation” La Belle Échappée will receive 50% of the amount of the deferred benefit.

Interruption:

  • Any interruption of the circuit during the service by the will of the customer or due to bad weather will not give rise to any refund.
  • Any complaint must be made in writing, letter with acknowledgement of receipt to the following address:

La Belle Escapée SARL, 5 Avenue Tamaris Aix-en-Provence 13100

Manager: ERIC CLOYSIL 04 82 29 29